Photo courtesy of
Captured Moments
 
 

ORDERING

We try very hard to distinguish ourselves by our customer service and customer relationships, so we've chosen an online sales approach that allows us to get to know you a bit, and help be sure you'll be completely satisfied with your purchase.

You can order by phone, fax, or e-mail.

By phone, you can reach us at 248-486-5616, or 800-854-7144 (Toll Free within the US), during store hours.

If you fax or e-mail, please use this form, and we'll get in touch with you via your preferred communication method no later than the next business day to tell you about availability and get your payment info.

We accept Visa, Mastercard, Discover and American Express for orders that we ship and we'll get that information from you by phone or fax, whichever you prefer. For your protection and ours, we do not store any customer credit card information in any form.

We charge Michigan Sales Tax on all purchases shipped to or delivered in the state of Michigan.

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SHIPPING

We ship Monday through Friday via UPS. If you would like a tracking number e-mailed to you, please let us know at the time you place your order.

Shipping charges (via UPS):

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RETURN POLICY

We REALLY want every customer to love everything they purchase from Sporthorse. We'd love to have one of those "We'll take back anything, anytime" return policies, but we'd also like to stay in business for a long time. So, we've come up with a policy that we believe offers our customers every reasonable opportunity to be sure they're happy with every Sporthorse purchase.

Within 30 days after purchase:

You may return most merchandise for a full refund of the actual purchase price in the original form of payment. (Cash purchases in excess of $100 may be refunded by check, mailed within 3 business days of the return.) Merchandise must be returned brand new and unused within 30 days with all original packaging and tags, and proof of purchase* (See Specific Merchandise Exceptions below)

Within 60 days after purchase:

You may also return most merchandise for exchange or store credit in the amount of the actual purchase price for up to 60 days. This applies regardless of whether it has tags, packaging, or if it has been slightly used, as long as it is clean, and we have proof of purchase*. Sometimes you just don't know an item won't work until you try it, and we don't want you to be stuck with those purchases simply because we can no longer sell them as new. (See Specific Merchandise Exceptions below)

* "Proof of Purchase"

The easiest proof of purchase is your original sales receipt. If you no longer have your receipt, we may be able to provide Proof of Purchase from our system. It is possible that we may ask for a driver's license or other identification in this process. If we are not able to verify the purchaser, date of purchase and purchase price for an item, we are not able to accept return of that item.
Specific Merchandise Exceptions:
For safety reasons, helmets may ONLY be returned in brand new condition, with all tags still attached. The following are not returnable under any circumstances: Saddles. Consumables/Chemicals (Fly Sprays, Supplements, etc.) unless their packaging includes an unbroken seal. Gift Certificates. All Red "X" Clearance merchandise. Custom Orders (items made to your measurements, custom color choices, etc.). Engraving and embroidery. Special Orders (items in styles/sizes/colors that we do not stock that were ordered specifically for you).

Store Credit is tracked by our system, and does not expire.

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SUSPECTED DEFECTIVE MERCHANDISE:

Within 30 days after purchase: If you suspect an item you've purchased is defective during the 1st 30 days after you've purchased it, we can offer you an immediate exchange or store credit. If you would prefer a refund, we may need to return the item to the manufacturer for inspection first.

Beyond the first 30 days after purchase: If you notice a potential defect later on, we're more than happy to work with you to resolve it. Bring the item in to us as soon as possible. We'll get it back to the manufacturer for inspection. Depending on the outcome of their inspection and the manufacturer's policies, we will be ale to tell you your options for repair, replacement, etc.

Store Credit is tracked by our system, and does not expire.

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PREMIUM BRANDS

Our everyday prices on these Premium Brands are always set to the lowest level allowed by their manufacturers' pricing policies. All products in the following brands are excluded from all Sale Events:

Amigo*OlgivyRJ Classic*
Back On TrackOne KRoeckl
CavalloParlantiRomfh*
Charles OwenPassierSamshield
DeNiroPessoa*Sergio Grasso
GPAPoint TwoTailored Sportsman
Herm SprengerRambo*Veredus
Mountain Horse*Rhino*

*Exceptions may apply for prior seasons' merchandise.

Chemicals/consumables and saddles are excluded from any sales.

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CUSTOMER INFORMATION

We gather customer name, address, and telephone number for most purchases made in the store, and all purchases that we ship. That information is stored in our computer system, and used to track purchases for Sporthorse Rewards points. It is also occasionally used for promotional mailings. It is never sold to or "shared" with any outside organizations.

We will usually require your e-mail address to notify you of shipping, order status, etc. However, you will only be added to our e-mail newsletter list if you chose to sign up for the list via the website.

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